1. General

  2. Where are you based?

    Our London base is at 81 Redchurch Street, Shoreditch. The brand headquarters is based in Melbourne, Australia where we have our main studio and two stores.
  3. What is gold plating and vermeil?

    Vermeil is a term used for jewelry made of sterling silver and coated with gold. The word “vermeil” comes from French and is pronounced “ver-may.” The term vermeil is legally regulated and to qualify, a piece of jewelry must meet certain criteria. Its base must be sterling silver, it must be plated in gold of at least 10 karats, and the gold plating must have a thickness of at least 2.5 microns.  We only offer 18K vermeil and plate 4 microns as standard.
  4. Can I wear my jewellery in water?

    All of our jewelry can be worn all the time and all of our stones, including Aussie opals are colorfast, but we suggest taking them off when gardening, rock climbing or doing anything dangerous. 
  5. What's the difference between lab grown and natural stones?

    Lab stones are amazing and are a great choice for so many reasons. They have a lighter carbon footprint, are more ethical, no mining is involved, they are flawless and cost less. 
  6. Where do you source all your jewels?

    Millie has spent years sourcing and building strong relationships with gemologists and suppliers from all over the world having regularly attended gem trade shows in Hong Kong and Bangkok. All opals come directly from miners in Mintabie, South Australia and most of our diamonds come from suppliers in Melbourne.  
  7. Do you sell gift cards?

    If you're spoilt for choice when looking for a gift, get a voucher!

    We sell digital and physical vouchers from £20.

    It's easy to purchase something using a gift voucher, simply proceed to check out as usual and enter the code on the voucher when prompted.

  8. Shipping

  9. Do you ship worldwide?

    We ship worldwide baby!

    All parcels are sent with tracking numbers that you will receive via email when the parcel is dispatched. 

    • Express domestic shipping under £400 is £15.
    • Express domestic shipping over £400 is complimentary.
    • Express international shipping under £400 is £35.
    • Express international shipping over £400 is complimentary.

    All purchases will be shipped within 48 hours unless you're purchasing a One-Off Beauty that needs to be resized, or pre-ordering.

    The resizing process time varies depending on how much the size has to be increased or decreased. 

  10. Sizing

  11. How do I know what my size is?

    Our standard ring sizes are UK: J | L | M | N | O | P | Q. 

    Simply use the drop-down menu on each style to select your size. If you need a custom size then please email london@milliesavage.com and we will order your custom size for you, then send you a payment link to complete your purchase. 

    If you don't know your size, please email hello@milliesavage.com and we will send you instructions to work it out. 

  12. Can I resize my ring if I order the wrong size?

    Standard size collection pieces in silver can be exchanged for another standard size within 30 days of purchase.

    One Off Beauties, Customs, solid gold & custom sized collection pieces can be resized up or down up to a maximum of three sizes.

    Resize fee is £30 and takes up to two weeks.

  13. Custom

  14. Do you do custom orders?

    Yes, we love customs!

    Millie loves working with you, but unfortunately, we can only offer customs via email for our British babes.

    The process is easy, please email customs@milliesavage.comto find out more. 

  15. How does a custom order work?

    It’s a combined effort between you and Millie. If you want to hand over complete creative control to Millie, she will design something amazing for you or if you have something specific in mind we can work with you to make that a reality too. 

    You will work with us via email consultation to pick your stones, style, and metal and Millie will create your new heirloom for you, before we go through the approval process.

    Once you have approved your piece we send it to be cast, then set the stones, polish it up and ta dah! Your very own heirloom.

  16. How long does a custom order take?

    All custom orders take 12 weeks, plus postage. 

  17. Returns, Exchanges, Resizes & Repairs

  18. Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also need the receipt or proof of purchase.

    To start a return, you can contact us at hello@milliesavage.com. Please note that returns will need to be sent to the following address: 81 Redchurch Street, London E2 7DJ or dropped off in store. 

    If your return is accepted, we’ll reply with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Please note that if your country of residence is not the UK, shipping your goods may take longer than expected.

    Please note, custom products cannot be returned or refunded. Please get in touch if you have questions or concerns about your specific item. You can always contact us for any return questions at hello@milliesavage.com.

  19. Damages and Issues

    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.

    Unfortunately, we cannot accept returns on sale items, Not Quite Right items or gift cards.

  20. Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will happily exchange in store if we have stock available. 

  21. Refunds

    We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

    If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we’ve approved your return, please contact us at hello@milliesavage.com.

  22. Repairs

    Any manufacturing faults will be repaired free of charge within the 12 month warranty period, please contact  hello@milliesavage.com if you believe your item is faulty and we will assess the item for you. You'll also need the receipt or proof of purchase.

    Damages outside of the 12-month warranty will need to be assessed and we will provide a quote depending on the work required.

    Please follow your care instructions carefully to ensure you properly look after your jewelry and no damages occur. 

  23. Resizes

    All purchases of One Off Beauties include a complimentary resize of up to 3 sizes bigger or 3 sizes smaller. All other resizes incur a £30 fee.

    We are happy to offer exchanges for the correct size in silver Collection pieces.

    Contact us at hello@milliesavage.com if you are unsure if you are eligible for a resize or exchange of size.