Our studio and flagship store is based in Fitzroy, Naarm (Melbourne). We also have a small production studio in Bali. Our other retail stores are located in Shoreditch, London and on the Mornington Peninsula as part of The Studio & Co, in Moorooduc.

Vermeil is a term used for high quality jewellery made of sterling silver and coated with 18K gold. The word “vermeil” is French and is pronounced “ver-may.” The term vermeil is legally regulated and to qualify, a piece of jewellery must meet certain criteria. Its base must be sterling silver, it must be plated in gold of at least 10 karats. The gold plating must also have a thickness of at least 2.5 microns. 

We only offer 18K vermeil and 4 microns as standard, to ensure longevity.  We provide a vermeil service for bracelets, earrings and necklaces for an additional cost. Please note, we do not vermeil rings, nor do we sell gold vermeil rings.

Our solid silver and gold jewellery can be worn all the time, including our Australian opals as they are non-porous and therefore colourfast.

We recommend avoiding wearing your jewellery in the shower to avoid soap scum. We also recommend removing gold vermeil pieces prior to general swimming or showering to extend the longevity of the vermeil plating.

Lab created stones are 100% real stones which are manufactured in a lab, as opposed to mined out of the ground. Lab stones are amazing and are a great choice for so many reasons. They are flawless, are more ethical and have a lighter carbon footprint as no mining is involved. They are also a cost-effective option compared to natural stones.

Millie has spent years sourcing and building strong relationships with gemologists and suppliers from all over the world having regularly attended gem trade shows in Hong Kong and Bangkok. All opals come directly from miners in Mintabie, South Australia and most of our diamonds come from suppliers in Melbourne.  

If you're spoilt for choice when choosing a gift, get a voucher! We sell digital and physical vouchers, starting from £50. It's easy to purchase a gift by redeeming a gift voucher, simply proceed to check out as usual and enter the code on the voucher when prompted.

- Avoid contact with hard surfaces whilst wearing your jewellery. We always recommend taking your jewellery off when doing hard labour, rock-climbing, gardening, or anything quite physical.

- Keep rings with stones separated when storing in jewellery boxes. Having rings with stones rubbing against or sitting closely next to each other can scratch your stones. We recommend our Travel Jewellery Case, or the Boujee Box for safe storage of your special pieces. 

- Keep precious stones away from heat, oils and chemicals, if possible.

- Use a soft toothbrush, a bit of dish soap and warm water to maintain your pieces in between professional polishes. Make sure you are gentle with the toothbrush and avoid harsh scrubbing. 

You are always welcome to pop into our Fitzroy or London stores for a complimentary, professional clean on any of your MSJ pieces.

We offer payment plans on pieces starting from £500. To set up a payment plan we require a 20% non-refundable deposit and then allow up to 6 months for you to pay it off, in whatever instalments you please.

Once your piece is paid off, we'll dispatch your order. Please note, for any pieces on payment plans that require resizing, the resize will only be completed once the piece is paid off in full.Please contact london@milliesavage.com to commence a personalised payment plan.

We only engrave custom pieces and charge an additional engraving fee of £100. Please advise the team during the custom consultation if you would like to engrave your special piece.

The Gemological Institute of America (GIA) is an institute which created the gold standard for universally used diamond grading. The GIA is considered the leading authority on diamonds and is often considered the top choice for diamond certificates due to its strict grading standards and reputation. GIA certificates are globally recognised and respected.

Please note, cut off dates for guaranteed Christmas delivery as as follows:

Pre order items:

Domestic & International orders: 1st of November

In stock items:

International orders: 12th of December

UK domestic orders: 16th of December

All domestic and international orders are sent with tracking numbers that you will receive via email once your parcel is dispatched. We endeavour to post your order as soon as possible, however, please allow up to 10 days for delivery.

Domestic shipping is express via DHL and complimentary for orders over £400. 

International shipping is express via DHL and complimentary for orders over £400. 

For orders under £400, we use DHL calculated shipping rates. 

Please note that customers are liable for any additional international customs duties and import taxes, particularly for EU orders. Please check the customs policy specific to your country of residence prior to making your purchase.

Our standard ring sizes are Australian: J | L | M | N | O | P | Q | S

We offer this size range across our entire collection. Simply use the drop-down menu online on each style to select your size. We are thrilled to offer manufacturing in any size, so if you need a custom size then please email london@milliesavage.com.

If you don't know your size, you’re welcome to pop into any Millie Savage store and we will size you up or alternatively check out our sizing tutorial

All purchases of One-Off Beauties and Diamonds include one complimentary resize.  We can typically resize up or down a maximum of three sizes comfortably. This depends on the overall design of the ring; the settings, metal and stones. All other resizes incur a £40 fee and will take up to 2 weeks.

Please note we do not accept returns on any items that have been resized, however we will happily exchange collection pieces if your correct size is available.

Sterling silver customs start from £1000, and 9K solid gold customs start from £1500 and take around 14 weeks, plus delivery time. Consultations can be organised via email by contacting customs@milliesavage.com. Alternatively, you can pop into our Shoreditch store where we can chat your ideas, concept and inspiration and then facilitate the start of your custom inquiry. During the custom consultation process we will send you a personalised custom payment link via email. You can pay with your debit or credit card. We also offer 6 month payment plans, requiring a 20% non refundable deposit. Please note that once approved, custom orders are final and we can’t offer returns on these pieces.

Custom creations are a combined effort between yourself and Millie. If you want to hand over complete creative control to Millie, she will design something amazing for you. However, if you have some inspiration or a specific idea in mind, we can work with you to make that a reality too. You will pick your stones, style, and metal, then Millie will design your new heirloom in wax for you, before we go through the approval process. Once you have approved your piece, we send it to be cast, then set the stones. Voila!

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also require proof of purchase.

To start a return, you can contact us at london@milliesavage.com 

We will assess your request and if your return is accepted, we’ll reply with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, we do not offer a free returns policy, therefore the customer is responsible for the cost of return postage.

Any item purchased on sale is not eligible for a refund, instead we are happy to offer store credit or an exchange (of equal or higher value), within the 14 day return period.

Custom pieces, gift cards, resized items, samples and “Not Quite Right” sale items are not eligible for returns.

Please get in touch if you have questions or concerns about your specific item at london@milliesavage.com.

We are always happy to exchange items if required, within our 14 day return period. We will happily exchange your items in any Millie Savage store if we have stock available. If stock is limited, we suggest that you make a separate purchase for the new item, and then return the original order for a refund. Please note sale items can only be exchanged for items of equal or higher value.

We will only refund orders of full price items within the 14 day return period, where the item/s have not been worn and are in original condition. 

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. 

If more than 15 business days have passed since we’ve approved your return, please contact us at london@milliesavage.com.

Gift cards, custom products, samples, “Not Quite Right” sale items and any other item discounted or purchased in a sale cannot be returned for a refund.

All purchases of One-Off Beauties and Diamonds include one complimentary resize.  We can typically resize up or down a maximum of three sizes comfortably. This depends on the overall design of the ring; the settings, metal and stones. All other resizes incur a £40 fee and will take up to 2 weeks.

Please note we do not accept returns on any items that have been resized, however we will happily exchange collection pieces if your correct size is available.

We offer a 12-month warranty for all items. We will either exchange your item if there is a manufacturing fault, or offer a complimentary repair within the 12 month warranty period. Please contact lodnon@milliesavage.com if you believe your item is faulty and we will conduct an assessment of the item. You'll need to provide your receipt or proof of purchase to access this service. 

Damages outside of the 12-month warranty will need to be assessed and a quote will be provided for the work required.

Please follow our care instructions carefully to ensure you look after your jewellery properly as our warranty excludes coverage due to wear and tear and/or negligence.